This appears as a pending transaction. Sometimes, the amount processed to your card may be different to the amount of the authorisation. This is called an outstanding authorisation and will appear as a pending transaction. Read more on this. You need to wait until the transaction is complete and no longer a pending transaction if you want to dispute it. This article is intended to provide general information of an educational nature only.
It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. As this information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness to your circumstances. Hamburger Menu Dialog Open.
CommBank Search. Card pre-authorizations may also show on your account for longer. If you use your credit card to make a hotel booking, the hold will typically last up to 24 hours after check-out. Pending charges immediately reduce your available balance by the amount due. Although they are not charging you yet, the amount is still deducted from your available credit.
Once processing is complete, the transaction will show on your current balance as normal. If you choose to pay for bookings with a different card or method, pre-authorization holds will clear once the merchant confirms this to your issuer. As long as a transaction is still pending, no interest will be due. It might be fraudulent. We take our outstanding customer service very seriously. Tell us what went wrong:. Search Site.
Help and support What is a pending transaction, and how long can it stay pending? What is a pending transaction, and how long can it stay pending? Top frequently asked questions. Where can I find my digit ID? You would have received your digit customer number in your welcome letter or email.
If you've forgotten your number, you can: - Check the mobile app: Log in to the Metro Bank app and go to the More menu to access Settings, and select My Details. When paying in cheques drawn on a non-UK bank, please allow 6 - 8 weeks for clearance. Our products. View more products View less products. Ways to bank.
Online Banking. Metro Bank app. Store Locator. Contact us by phone. More useful phone numbers. Lost and stolen cards Lost and stolen cards Call 08 08 to report your card lost or stolen. Card security, card fraud and card disputes Call 08 08 if you are worried about fraud on your debit, credit or cash card or your card has been blocked.
Account security and fraud Call 08 08 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Switching your account Want to switch your personal or business current account to Metro Bank? Opening hours: Monday to Friday: 9am to 5. Mortgages Mortgages Existing customers: For questions about your existing Metro Bank mortgage, call Opening hours: Monday to Friday: 8. Savings For help with our savings products, including ISAs, call us on Opening hours: Monday to Thursday: 8am to 8pm Friday: 8am to 5. Find a store. Have you had a great moment in-store with one of our colleagues?
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